Shipping + Returns + Exchanges
Shipping
Online orders are fufilled during weekday hours. Please allow 3-5 buisness days for your order to be processed.
Once the package leaves our store it becomes the responsibility of the carrier.
Returns
Within 60 days of purchase we will gladly exchange the merchandise, give store credit or issue a refund based on the original method of payment, if the item is accompanied by a receipt. Original tags must be attached to unwashed, unworn merchandise. Credit Card used for purchase must be present to issue a refund if the return is made in-store. There will be a wait of 10 calendar days on check purchases, or merchandise credit can be issued. Please note that we fulfill orders from multiple store locations, so there may be multiple shipments per order due to this.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Final sale items and gift cards are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
To start a return please click here
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@shopempiresouth.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@shopempiresouth.com and send your item to:
Empire South
Attn: Returns
2 South Main Street, Suite 108
Watkinsville, GA 30677
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 2250 Old Bishop Rd, Bishop, GA 30621
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
